Why Frates

Why Frates


A Local Pillar with a National Reach

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A Powerful Partnership

Frates Insurance & Risk Management joined forces with Acrisure on January 1, 2014, becoming the 13th largest insurance broker in the United States. This alliance married a local agency, with over 90 years of insurance expertise, and a national agency with vast expansion plans. Acrisure Agency Partners can provide the local, personal level of service that you deserve with the added power of deep industry expertise available to each client. With industry specific specialties and powerful program development capabilities, experience does make a difference. What began as a sole location has turned into a national powerhouse. With 170 locations in 25 states, 91 Agency Partners, and revenues exceeding $600 million, Acrisure and Frates Insurance & Risk Management can provide clients with a breadth of knowledge and resources when managing their risks.

The Difference We Make

Our Expertise

Local Presence with a Global Reach

Entrepreneurial Drive

You're a person, not a policy.

Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy.

Trusted Choice® agencies are dedicated to you and are committed to treating you as a person, not a policy.  To that end, they've all vowed to abide by the pledge of performance you see to the right.

  1. Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
  2. Guide you through the claims process for a prompt and fair resolution of your claim.
  3. Help you solve problems related to your coverage or account.
  4. Explain the coverages and options available to you through our agency, at your request.
  5. Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  6. Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  7. Use our experience and multiple company relationships to customize your coverage as needed.
  8. Commit our staff to continuing education so they may be more knowledgeable in serving you.
  9. Treat you with respect and courtesy.
  10. Conduct our business in an ethical manner.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.